Frequently Asked Questions
Thoughtfully Crafted. Beautifully Scented. Intentionally Centered.
At Classy Couture Boutique, we believe everyday moments deserve a touch of luxury. Explore our frequently asked questions to learn more about our products, ordering process, and customer experience.
1. How Can I Place an Order?
Can I order by phone?
At this time, orders are placed exclusively through our online boutique.
Shop Classy Couture Boutique 24/7 from the comfort of your home or wherever you are.
We look forward to creating a beautiful shopping experience for you.
2. Do You Have a Physical Storefront?
Where can I shop in person?
Classy Couture Boutique is an online boutique offering convenient shopping 24/7.
We also participate in select local pop-up shops and vending events, giving you the opportunity to experience our products in person.
Follow us on social media for announcements about upcoming events and opportunities to shop with us.
3. Are Your Products Handmade?
Are your candles and wax melts handcrafted?
Yes! Our candles and wax melts are thoughtfully handcrafted in North Carolina using carefully selected ingredients and premium fragrances.
Our collections feature 100% natural soy wax, premium fragrance oils, and select high-quality essential oils.
Each product is created with intention, attention to detail, and a passion for bringing beauty, warmth, and moments of relaxation into your space.
At Classy Couture Boutique, we believe luxury is found in the details.
4. What Type of Wax Do You Use?
What ingredients and wicks do you use in your candles?
Our candles are crafted using 100% natural soy wax, premium fragrance oils, and select high-quality essential oils.
We offer both wood wick and cotton wick candles, depending on the product.
Our candle options include:
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Soy Wax: 100% natural soy wax.
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Fragrance Oils: Premium fragrance oils selected for their scent profiles and quality.
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Essential Oils: High-quality essential oils used in select fragrances.
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Wicks: Wood and cotton wicks, selected based on the candle formulation.
Each candle is thoughtfully designed to provide a beautiful fragrance experience while complementing your self-care routine.
5. How Do I Properly Care for My Candle?
What are your candle care recommendations?
Proper candle care helps promote a safe and enjoyable burning experience.
For the best results:
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Trim your wick to approximately ¼ inch before each burn.
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Allow the wax to melt evenly across the surface during the first burn.
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Never leave a burning candle unattended.
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Keep candles away from children, pets, drafts, and flammable objects.
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Discontinue use when approximately ½ inch of wax remains.
For additional safety recommendations, please visit our [Candle Care] page.
6. How Long Do Your Candles Burn?
What is the approximate burn time of your candles?
Burn time varies depending on the candle size, fragrance, wick type, and burning conditions.
Each product listing will include applicable candle details to help you select the fragrance and size that best suit your needs.
For the best experience, always follow our candle care instructions.
7. Do You Restock Sold-Out Products?
Will my favorite fragrance be restocked?
We understand how special it is to discover a fragrance you love.
Because our collections are produced in thoughtfully selected quantities, some products may be available for a limited time.
We restock select products whenever possible, depending on availability and demand.
If an item is sold out, we encourage you to check back or follow us on social media for restock announcements.
8. Can I Modify or Cancel My Order?
Can I change or cancel my order after placing it?
We understand that plans can change.
Because we work to process orders accurately and efficiently, order changes or cancellations may not be possible once an order has been placed.
If you need assistance with your order, please contact us as soon as possible.
We'll review your request based on the status of your order and our applicable policies.
9. Do You Accept Returns or Exchanges?
What is your return policy?
We want you to feel confident shopping with Classy Couture Boutique.
Due to the nature of our products, all sales may be final, subject to our published return policy and applicable requirements.
If you receive a damaged, defective, or incorrect item, please contact us promptly so we can review the issue and determine the appropriate resolution.
For complete details, please review our [Return & Exchange Policy]
10. How Do I Contact Customer Service?
How can I reach Classy Couture Boutique?
We're here to help!
For questions about our products, orders, or your shopping experience, please visit our Contact Us page.
We appreciate the opportunity to serve you and strive to provide exceptional customer service from checkout to delivery.